At zytran.xyz, we are committed to ensuring that our customers have a seamless and satisfactory shopping experience. We understand that sometimes a purchase may not meet expectations or may need to be returned for other reasons. This Return Policy outlines the process and guidelines for returning items purchased from zytran.xyz. Please read the following carefully.
1. Eligibility for Returns
We accept returns on most items purchased from zytran.xyz, subject to the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within 30 days of the delivery date.
- The product must not have been marked as “non-returnable” in the product description or during the checkout process.
- For items that are marked as final sale, custom-made, or personalized, we do not accept returns. This will be clearly stated on the product page.
2. Return Process
If you meet the return criteria mentioned above, follow these steps to return your item:
- Contact Us: Reach out to our customer support team at support@zytran.xyz within 30 days of receiving your order. Include your order number and the reason for the return. Our customer service team will guide you through the return process.
- Return Authorization: After we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number. You must include this number on the return package to help us identify your return and process it efficiently.
- Packaging and Shipping: Ensure that the item is securely packaged in its original box or packaging to prevent any damage during transit. You will be responsible for the return shipping cost unless the item was defective or an error occurred on our part.
- Ship the Item: Send the item back to us using a reliable shipping service that includes tracking. Please retain the tracking number for reference.
- Inspection and Refund: Once we receive your return, our team will inspect the item to confirm that it meets the return criteria. If the item is in its original condition, we will process your refund or exchange. The refund will be issued to the original payment method within 7-10 business days.
3. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Opened or used products (unless defective or damaged)
- Sale items or products marked as “non-returnable” at the time of purchase
If you have any questions about whether an item is returnable, feel free to contact our customer service team.
4. Refunds
Refunds are processed according to the original payment method. Once we approve and process your return, you will receive your refund within 7-10 business days, depending on your payment method.
Please note the following:
- Refunds will be issued for the cost of the product, excluding any shipping or handling fees.
- If you received a discounted or promotional price, your refund will be based on the amount you paid for the item.
- If you paid with a gift card or store credit, your refund will be issued in the same form.
5. Exchanges
If you would prefer an exchange rather than a refund, please let us know at the time of your return request. We will do our best to exchange the item for a different size, color, or product, based on availability. The same return shipping process applies, and any price differences will be adjusted as needed.
6. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, we offer a hassle-free return process. To return a damaged or defective product:
- Contact us immediately upon receiving your order. Include photos of the damage or defect to help us understand the issue.
- We will provide you with a return shipping label and instructions for returning the item at no cost to you.
- Upon receiving and inspecting the item, we will either issue a refund, send a replacement, or offer a store credit, based on your preference.
7. Late Returns
Returns that are made after the 30-day return period will not be accepted. We cannot make exceptions to this policy, so we encourage you to return your items promptly within the required timeframe.
8. Restocking Fee
In some cases, we may charge a restocking fee for returned items, especially for large or bulky items. The restocking fee will be clearly stated on the product page and at checkout if applicable. This fee helps us cover the cost of returning the item to stock.
9. Shipping Costs for Returns
- Return shipping: You will be responsible for paying the shipping costs associated with your return, unless the item was damaged, defective, or incorrect.
- Original shipping fees: Shipping costs are non-refundable. If you receive a refund for your return, the original shipping cost will be deducted from your refund amount.
- Exchanges: If you choose to exchange an item, you will be responsible for shipping costs related to the new item.
10. International Returns
If you are returning an item from outside the country, please be aware of the following:
- You are responsible for all return shipping charges, taxes, and customs duties. These fees are non-refundable.
- We recommend using a trackable shipping service for international returns to ensure the safe arrival of the item.
Please note that international returns may take longer to process due to customs procedures.
11. Order Cancellations
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to cancel your order before it is shipped. However, if the item has already been shipped, you will need to follow the standard return procedure outlined above.
12. Contact Us
If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer service team at:
- Address: 321 S Larkin Ave, Joliet, IL 60436, United States
Phone: +18157442525
Email: admin@zytran.xyz
Our team is available to help you with any issues or concerns regarding returns, refunds, and exchanges.
13. Changes to this Return Policy
zytran.xyz reserves the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, and the effective date of the updated policy will be indicated at the top. Please review this policy regularly to stay informed about any updates.
This Return Policy is designed to provide transparency and clarity for our valued customers. We aim to make your shopping experience as smooth and enjoyable as possible, and we are here to assist you every step of the way.